why sensys for your security support
At SenSys Security we appreciate once your business makes an investment in the latest security system technology.
We offer full support and network monitoring on all of our products.
You want the peace of mind that your security system company will be there to support you and your staff should you require additional training, changes to the system or response to any failures.
We pride ourselves in providing each of customers with a dedicated SenSys Security contact and we also offer around the clock support and response with SenSys CARE.
Our clients rely on our experienced team and support desk.
Contact us today to discuss our service level agreement options
Hours per day
Days Per week
Days per year
SenSys CARE is Ireland’s unrivalled customer support and technical response service for security systems and other network technologies.
Supported systems
We support video management systems, open protocol integrations such as access control, automation, cctv, alarms, footfall and ANPR.
SenSys care
Two levels of preventative maintenance and response, both solutions offer unrivalled service and support. Director-level access and contacts for your business. We will be quick to respond, trustworthy, and reliable.
proactive
Reduce the risk of downtime and outages with preventative maintenance & support
on call services
24/7/365 on-call service options. Remote support and service.
our people
Qualified, incentivised technical experts rewarded for ‘going the extra mile’
live monitoring
Network, Software and Hardware monitoring for a live system health check offering pro-active response
service level agreement
4 Hour response service level agreement* (subject to support agreement selected)
reporting
Detailed service reports, including photo’s, videos and back up supportive information
nationwide fleet
Tracked fleet and mobile workshops carrying a range of parts and products to keep your system running, reducing second call backs.
champion
Dedicated system technician lead and supervisor who will be a champion of your system. Director-level access and contacts for your business.
targets
Our service levels are surveyed tracked and reported on to the Technical and Service director on a weekly basis.
Lean on sensys
Our team of engineers are trained and certified on all of our supported systems. You can rest assured that you are in safe hands.
